Warranty Policy

Depending on which brand and model you purchase, your products could qualify for a one year, limited lifetime, or lifetime warranty. Below, we will outline our warranty policies when it comes to each brand we carry.

If you have any additional questions or concerns or are having any sort of issue with your humidor, please contact us immediately. We are happy to assist in filing claims, as your utmost satisfaction is what's most important to us.

Humidor Supreme, Hydra, Stinky

All of these items are proud to offer a one year warranty from the date of purchase. We will assist you in filing a claim for this warranty, all that's needed is proof of purchase. In addition, replacement parts are also covered in this warranty as long as it's within the 1 year range from the original date of purchase.

Raching

Raching is proud to offer a one year warranty on all humidors from the date of purchase, as well as a 3 year warranty for all compressors. During the warranty period, Raching offers free spare part replacement for all Raching brand humidors.

Cigar Caddy

As advertised on the bottom of each Cigar Caddy case, Cigar Caddy has a lifetime guarantee. We will once again assist you in filing this claim! The customer is responsible for shipping this item back to the manufacturer, but they will remain in touch through email to guide you through the process.

Prestige Import Group

We are pleased to offer a one year warranty on all of our Prestige humidors from the date of your purchase. To be eligible for this warranty coverage, customers must provide proof of purchase, along with complete contact information including name, full mailing address, phone number, and email address.

Depending on the age and condition of the return, returned items may be replaced with a refurbished equivalent. Please note that items that have been tampered with or only show physical damage (scratches, tears, wear from regular use over time) are not covered under our warranty and will be declined upon receipt.

Xikar

Xikar is proud to offer a limited lifetime warranty on all of their products. All Xikar lighters, cutters, hygrometers, humidor and travel cases are eligible for the Limited Lifetime Warranty. Items that have been tampered with or only contain physical damage (scratches or by regular use over time) are not covered under the Limited Lifetime Warranty and will be rejected upon receipt. If you're unsure if your item is eligible, please reach out to us and we will assist you in filing the claim if it is eligible.

We Are Here To Assist You

Unlike other brands, we truly care about your experience. Should you need to utilize this warranty coverage, we will be here to file the claims for you and get you in touch with your item's manufacturer.

Customers are generally responsible for shipping the item to the facility, and upon arrival, either we or the manufacturer will issue updates on the process. If you have any questions about the process or would like to facilitate a return, please send us a message at robert@refinedtraditions.com or use our contact form.